Privacy Policy

Who we are

Grannys Thai Limited operates this site and acts as the controller for personal data used to provide ordering and delivery services.

Contact: info@grannysthai.com

Data we collect

We process account details, delivery details, order history, and payment-related records required to process orders, refunds, support requests, and fraud prevention.

Why we use your data

We use personal data to fulfill orders, provide customer support, secure accounts, comply with legal obligations, and improve service quality through aggregated analytics where consent is provided.

• Order fulfilment and account operation: contract.
• Fraud prevention and service security: legitimate interests.
• Tax, accounting, and legal duties: legal obligation.
• Optional analytics and similar tracking: consent (where required).

Sharing and processors

We share necessary data with service providers that help us operate the platform, including hosting, authentication, payments, and analytics providers, under appropriate contractual safeguards.

Retention

We keep data only as long as required for the stated purposes, legal obligations, accounting, and dispute handling.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, or objection to certain processing, and you may withdraw optional consent at any time.

You can contact us at info@grannysthai.com. If you are not satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO).

Cookies

Details of cookie usage and consent controls are available in our Cookie Policy.